CATALOG INFORMATION

PRODUCTION TIME:

• Typed purchase order with company billing information (handwritten orders are not accepted). Orders are received and processed by two different departments (Art and Order Entry); therefore, in order to ensure accuracy please include the imprint color and art instructions in both your art submission and your purchase order. The absence of an imprint color on the PO will deem the order as incomplete and will delay production.
• Clean and properly formatted artwork (see Art Requirements).
• Established account in good standing, credit approval or receipt of credit card information (Visa or Mastercard only).
• Orders and related artwork should be emailed to orders@jetlinepromo.com.
• Complete order (including art) must be received before 3 PM EST to count for that day.
• Orders are processed by 2 different departments. Therefore DO NOT include order information in the body of the e-mail with artwork submission or resubmission. This will not be considered as part of a purchase order. Likewise DO NOT include art information in the body of the PO or email of the PO. Jetline will not be held responsible.
• Clearly marked in-hands date. A must-ship date is not accepted – only a clearly marked in-hands date is honored as an in-hands date. If you want your order to ship on a must-ship date you must include the corresponding in-hands date on the PO as well. If no in-hands date is clearly listed on the order, factory reserves the right to ship orders up to 3 working days from receipt of complete purchase order. Factory will not absorb upgraded freight costs when notified after order placement of pending event date. For un-established accounts, production begins upon credit approval, and/or receipt of prepayment. Factory will NOT contact customer when in-hands date is not provided. Order acknowledgement will serve as notice of estimated ship date. Orders may be rescheduled up to two days after the acknowledgment ship date.

Jetline offers free 24 hour rush on all in-stock items, catalog quantities only one color/location imprints only. Please see 1 day rush conditions for details. Same day rush is also available. Please see same day rush conditions for details.

FREE 1-Day Rush Service Conditions:

Free 1-Day Rush Service is available on all in-stock items, catalog quantities only, one color/location imprints only. We recommend that you login to our website and check live inventory prior to submitting your rush order. Rush order requirements:
• Complete rush orders (PO and artwork) should be submitted together to orders@jetlinepromo.com.
• Complete order must be received by 3:00 pm EST to ship on the next business day
• Orders must be CLEARLY MARKED 1-Day Rush (24 Hour Rush) and must include in-hands date. Failure to mark the order as RUSH will cause a delay in order shipping. Failure to mark orders with a clear in-hands date will delay orders which will run on a 3-day production and ship schedule.
• All communication, including PO and artwork must include PO# and all order info.
• Artwork must be submitted as vector art to size.
• No multi-color, and multi-position orders accepted.
• No Less Than Minimum (LTM) orders accepted.
• Only Laser Engrave, Screen and Pad Print orders are available for rush service (No Debossing or 4 Color Process Heat Transfers).
• No paper proofs available.
• Orders must have established account in good standing, credit approval or receipt of credit card information (Visa or MasterCard only). Please note: credit approval will delay production.
• Maximum of 3 split shipments permitted.
• During peak season Jetline may ship via expedited freight. Expedited freight includes UPS Orange; UPS Blue; UPS Red; FEDEX Priority; FEDEX Standard; FEDEX 2 Day; FEDEX Saver.
• USPS shipping not available on rush orders.
• Order must ship via UPS. If shipping method is not clearly specified, factory is authorized to ship via air to meet listed event date.

RUSH POLICIES


Without clearly stated in-hands dates, the factory reserves the right to ship orders up to 3 working days from receipt of completed purchase order. Additional charges may apply. NOTE: A must-ship date is not accepted – only a clearly marked in-hands date is honored as an in-hands date.



SAME DAY RUSH SERVICE CONDITIONS:

Please Contact Factory prior to placing the order to ensure sufficient inventory and production capacity. We recommend that you login to our website and check live inventory prior to submitting your rush order. Subject to approval, order must be sent via e-mail directly to orders@jetlinepromo.com, along with correctly formatted artwork by 12:00pm EST. Orders must be CLEARLY MARKED Same-Day Rush. Failure to mark the order as RUSH will cause a delay in order shipping. Same Day Rush Charges apply. Please Inquire.

ORDERING INFORMATION & CHARGES:

Acknowledgements

All orders are acknowledged via fax unless emailed acknowledgement is specified on each individual PO along with specific email address to be used. Upon receipt of acknowledgement, please review all information carefully. If you do not receive an acknowledgement, or if there are any discrepancies, please contact customer service immediately. Orders will be processed and billed as per information on order acknowledgement and are considered final.

Order Changes

Any changes made to orders after the receipt of initial PO must be made in writing via e-mail or fax and first change is free. Second change will be billed at $5(X). All changes made the same day as order shipment will be billed at $20(X).
PLEASE NOTE: Jetline will make every attempt to make changes on ship date but cannot guarantee that this will happen! This does not include factory data entry errors or increases to order quantity. All changes should be emailed to changes@jetlinepromo.com. Please include ASI or customer number, and purchase order number in the subject heading of your message and clearly mark all changes.

Imprint Methods & Set-up Charges:

Screen and Pad Printing

Set-up Charges: $50(G) per color/location
2nd Location Run Charges: $.35(G) per piece, per location with the exception of Bags, which are $.50(G) per piece, per location.
2nd Color Run Charges: $.35(G) per piece, per color including Bags
Repeat Orders Charges: $25(G) re-order set-up fees apply per color/location plus applicable charges from catalog. Please reference the most recent order number and date on your purchase order. Factory will hold information for the current year and one year previous. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect purchase order reference.
Production Time: Standard production time for screen and pad printed orders is 3-5 days. Free 1 Day (24-hour) rush is available. Please see Rush Order Conditions for details.



Laser Engraving

Set-up Charges: $50(G) per location
2nd Location Run Charges: $0.50(G) per piece, per location.
Repeat Orders Charges: $25(G) re-order set-up fees apply per location plus applicable charges from catalog. Please reference the most recent purchase order number and date on your purchase order. Factory will hold information for the current year and one year previous. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect purchase order reference..
Oxidation and personalization are not currently available.
Production Time: Standard production time for laser engraved orders is 3-5 days. Free 1 Day (24-hour) rush is available. Please see Rush Order Conditions for details.



4 Color Process Heat Transfer

Set-up Charges: $50(G) per location
Run Charges: $0.90(G) per piece, per location Please Note: Heat transfer orders will incur a run charge for the first imprint location, as well as each additional imprint location. Repeat Orders Charges: $30(G) re-order set-up fees apply per location plus applicable charges from catalog. Please reference the most recent order number and date on your purchase order. Factory will hold information for the current year and one year previous. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect purchase order reference. Please Note: 4 color process heat transfer orders must be ordered in quantities of 250 pieces per design (minimum order of 250 pieces).
Production Time: Standard production time for heat transfer orders is 7 days. Rush production is not currently available.
NOTE: Pre Production Samples are not currently available for 4 color process heat transfer orders.



Debossing

Set-up Charges: $60(G) per location
Run Charges: $0.75(G) per piece, per location Please Note: Debossed orders will incur a run charge for the first imprint location, as well as each additional imprint location.
Repeat Orders Charges: $35(G) re-order set-up fees apply per location plus applicable charges from catalog. Please reference the most recent order number and date on your purchase order. Factory will hold information for the current year and one year previous. Please fax or email a copy of artwork with your re-order for verification. Factory will not be held responsible for errors caused by incorrect purchase order reference.
Production Time: Standard production time for debossed orders is 7-10 days. Rush production is not currently available.



Other Info & Other Charges:

Paper Proof: $10(G) Paper proofs are produced within 48 hours from receipt of a complete purchase order for standard production.
Factory will not be held responsible for paper proof approvals that contain errors whether the error is that of the factory or the client. An approval means the Distributor is approving the product/paper proof.
PMS Color Match: $30(G) Factory will make every effort to closely match any PMS color. An exact match cannot be guaranteed, especially on polyurethane stress relievers and items that are not white. PMS matching is only available for screen and pad printed orders. Neon colors cannot be guaranteed.
Note: We reserve the right to print our stock “Reflex Blue” when orders do not indicate a specific “blue” and our stock “Emerald Green” when orders do not indicate a specific “green".

Less Than Minimum (LTM): $50(G). Absolute minimum is 1/2 the minimum catalog quantity. First column pricing applies. LTM orders are available for standard production orders. LTM orders are not available for rush production. All re-orders for LTM quantities will incur LTM fees and first column pricing. Due to the cost of order processing, we will not accept orders for less than $100(X) (not including freight).
Blank Orders: Unimprinted orders will be billed at End Quantity Pricing (EQP) less 5%. Due to the cost of order processing, we will not accept orders for less than $100(X) (not including freight).
Over/Under Runs: Every effort is made to ship the exact quantity ordered; however due to the nature of the manufacturing process we reserve the right to ship 5% (2% on orders 5,000 or more) over or under the quantity ordered and invoice accordingly.
Exact Quantity: $50(G) for exact quantity shipments.
Assorted Color Policy: Minimum of 50 units per color may be ordered. Not available with less than minimum (LTM) orders.
Copy Change: $50(G)
Color Change: $10(G)
Drop/Split Shipments: $10(G) fee applies to each location after the first.
Handling Charges: $3.25(G) per carton handling fee will be added to total freight amount. Handling fees apply to all orders, including orders shipping on a 3rd party account #.
Confirmation of Receipt:Jetline generates an automated email reply once a purchase order is received. This reply is a generic receipt and does not constitute as an order acknowledgement, but rather as receipt of PO. You will receive an actual order acknowledgement within 48 hours after receipt of order. (Rush order acknowledgements will be processed sooner). If you do not receive an acknowledgement within 48 hours of submission (sooner for rush orders) please contact factory.
Self Promo Policy: Orders will be billed at 10% off EQP pricing and 50% off applicable setup and run charge.

Product Safety and Compliance

Quality Certification Alliance (QCA): Jetline has shown its dedication to product safety and compliance by successfully completing a program through the Quality Certification Alliance (QCA) in 2011. The accreditation emphasizes Jetline’s mission to provide safe, quality, social compliant, and environmentally conscientious merchandise to the market. Only a handful of suppliers have met these qualifications since QCA was founded in July 2008. Jetline will continue to learn and improve on best practices so that its customers will always have an exceptional experience with their orders.
Note: As part of the QCA process Jetline products now include tracking data in discreet positions as part of the compliance and safety process. Jetline will NOT accept returns for complaints related to tracking found on product. We encourage you to order samples for your client to review in advance of placing order.



SAMPLE POLICY:

Spec Sample & Pre-Production Proof: $30(G) per color/ per location fee and end quantity pricing (EQP) product cost applies. Product proofs are produced in 3 working days and are shipped via UPS Next Day Air service unless otherwise specified. Production is 5 working days from written product proof approval. Total responsibility for imprint and design lies with buyer when a product or paper/fax proof is waived. Pre-Production Proofs are not available for rush orders. Pre-production proofs are not currently available for 4 color process heat transfer orders. Factory will not be held responsible for product/paper proof approvals that contain errors whether the error is that of the factory or the client. An approval means the Distributor is approving the product/paper proof.
Random Samples: All random sample requests feature assorted imprints. Factory cannot promise specific imprint colors. It is assumed that un-imprinted samples may be substituted when printed product is unavailable. Samples are billed at catalog end quantity pricing (EQP). If the total cost of the sample order is less than $5(C) and the distributor provides a UPS or FEDEX account number for freight, the order will be processed and shipped at no charge. If the total cost of the sample order is $5(C) or greater, the distributor will be charged EQP pricing for the samples plus freight, unless UPS or FEDEX account number is provided for the freight costs. Email sample requests to samples@jetlinepromo.com. Samples requests received by 3:00pm EST will be shipped the same day. Sample orders received after 3:00pm EST will be shipped the following day. Sample requests cannot be taken over the phone. If we are unable to fulfill your request you will be notified within 24 hours. All samples are subject to stock availability. All sample requests must have established account in good standing. Samples are not available for return to factory. No memo billing please. Please note: we cannot ship to PO boxes. We ship UPS and FEDEX. We cannot accommodate DHL orders, direct or third party, at this time.

DIRECT IMPORT & CUSTOM SOURCING:

Please contact Jetline’s direct import team for assistance with all large quantity quotes, custom color quotes and custom product manufacturing. Production time varies between 90-120 days in addition to proof approval. Please contact custom@jetlinepromo.com for details




ART REQUIREMENTS:

Artwork should be submitted in vector format and ready for print. We require that all vector artwork be converted to outlines for processing. Please include any additional information which will help us process your art submission quickly and accurately. Artwork must always include PO# in the subject of the email and with contact information in the body of the email. Orders without correct PO# referenced will be rejected by the factory. We recommend submitting a faxed example of any emailed artwork for comparison purposes. Factory cannot be responsible for errors otherwise. Note: Standard procedure is to resize artwork to the maximum available imprint area unless otherwise specified on your Purchase Order.
Acceptable File Size:We accept files up 5.0 MB in size
Acceptable Formats: Jetline accepts the following formats: Illustrator (CS3 or earlier), Photoshop (CS3 and earlier), TIFF (hi res, b/w only), PDF (vector based only, please convert fonts). Please note: we do not accept Word files and/or CorelDraw files for art submission at this time.
Hard Copy: Hard copy art submissions are accepted. Hard copy must be 1200 dpi or imagesetter output. We accept laser prints, stats, slicks, and film. Hard copy must be crisp and clean at 200% magnification of actual size.
Confirmation of Receipt: Jetline generates an automated email reply once art is received. This reply is a generic receipt and does not comment on the usability of your art. You will receive an additional notice regarding your art only if we cannot process it or have any questions.
Art Charges: Should your art require improvements that require a charge, you will be contacted with an estimate before any work is done. Art charges are billed at $80(X) per hour.
Submission: Artwork should be submitted through art@jetlinepromo.com. If you are submitting art & order together (recommended), please submit to orders@jetlinepromo.com. DO NOT include order information with artwork submission or resubmission to art@jetlinepromo.com.




TERMS & CONDITIONS:

Terms: Net 30 days to customers with established accounts in good terms and to new customers upon approval of credit references and completion of credit application. Order production does not begin until credit terms have been established, or prepayment is received. A copy of resale certificate and tax I.D. number must be received in order to process any order. As a convenience, factory accepts Visa and MasterCard as payment. Credit card info can only be submitted directly to the accounting department. Bounced checks or Stop Payments must be replaced with a certified check for the total amount of the bounced check plus $35(X) fee.

Complaints and Returns: All complaints must be made within 30 days of shipment. Customers are required to inspect merchandise upon receipt of goods regardless of the use date of the order. No merchandise may be returned without written authorization from factory. Merchandise returned without a return authorization number will not be accepted. No credits or discounts will be issued for merchandise unavailable for return to factory. For damaged packages, see Shipping section below. Un-imprinted goods can be returned only if in good condition for a restocking fee of $50(X). Please contact factory for authorization.

Insertions & Fulfillment: Jetline can insert folded literature into master cartons at no additional charge. Jetline will swap out stock post-it pads for provided custom pads at no charge. Please note on your order that custom pads will be supplied, expected delivery date of pads and reference your job number and Jetline job number (if possible) on carton or shipping label when pads are provided. Insertions and fulfillment requiring individual attention per unit require a factory quote.

Union Label: Not available.

USA Made Products: Jetline proudly sells many products made in the USA, as marked throughout the catalog and website.


Cancellations and Pricing: Order cancellations can be made only with the agreement of the factory. Cancellations will result in factory billing for work already performed to that point plus a charge of $15(X). All prices are subject to change without notice.




SHIPPING:

Unless otherwise specified, factory ships via United Parcel Service, F.O.B. factory in SC. A handling charge of $3.25(G) per carton will be added to total freight amount. Handling fees apply to all orders, including orders shipping on a 3rd party account #. An insurance fee of $3.00(X) is applied to every order.

Jetline will make every attempt to ship your order in a timely manner and via the method requested to meet your event date. However, once your order has shipped, Jetline is not responsible for delivery delays or missed events caused by the freight carriers or Acts of God. Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond the carrier’s control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond the carrier’s control. Factory cannot be held responsible for damages occurring en route. Each shipment from factory is insured for full purchase order price. In the event of lost or damaged shipments, please notify factory immediately. Factory will file claims promptly on your behalf. No merchandise may be credited or reprinted prior to settlement of outstanding claims with carrier.

Shipping weights listed in catalog are approximate and do not factor in the box dimensions. For a freight estimate email shipping.sc@jetlinepromo.com or login to our website. Due to fluctuations of the fuel surcharge and freight reclassifications, Jetline cannot be held responsible for the difference between estimated freight charges and actual freight charges. C.O.D. shipments are not available.

Jetline ships via UPS and FEDEX. Shipments via DHL are not available at this time. Note: every effort is made to ship FEDEX when requested, but due to early pickup there will be times when we need to default to UPS and bill freight.

Common Carriers: Carriers that service factory daily are UPS and FEDEX. Factory does not ship via DHL or Airborne Express. USPS services are available for standard production orders. Factory is unable to ship on USPS third party account #'s. Customers will be billed the USPS rate plus applicable handling charges per box. Factory is unable to ship rush orders via USPS.

Truck Shipments: Orders may ship LTL freight upon request, and will be arranged by Jetline. A palletization charge of $10(G) applies per pallet in addition to any package handling charges. The factory will schedule all truck shipments. Freight will be billed separately for truck shipments unless shipping freight collect or third party.

Third Party Shipping Accounts:$5(X) processing and handling fee applies to each ship location per order using a 3rd party account number or billing freight collect. All charge backs by carriers for duties, incorrect address or residential delivery will be billed net, plus a $25(X) administration fee.

International Shipping: All international shipments must be billed on a third party shipping account number provided by the customer and must ship via UPS or FEDEX. All charges, including duties & taxes, as well as incorrect address and residential delivery charges unpaid by recipient, will be billed net to distributor plus an administration fee of $25(X). A fee of $50(G) applies for export documentation. Export documentation fees do not apply to shipments sent via UPS or FEDEX.

Pricing: Effective from 01/1/12 - 12/31/12 and subject to change without notice. Please visit our website at www.jetlinepromo.com for up-to-date and accurate pricing.

Substitutions: We reserve the right to substitute products of comparable style and price for those shown in this catalog, due to unavoidable manufacturers' changes throughout the year. Product features and specifications are subject to change without notice.

Trademark Notice: The artwork, photographs, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted product available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, photograph, design or trademark.
Factory does not acknowledge requested ship dates but will honor in hands dates.